Privacy Policy
We-Assantara FZ LLC-are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your personal information. These measures include but are not limited to the application and adherence to, of numerous physical security protocols, cyber security protocols, data encryption, data anonymization and limitation of access. This Privacy Policy (together with the General and specific terms and conditions relating to the services you have subscribed to) explains what personal information we have, how we use it and how you can check and update any personal information we have about you.
By subscribing to any of our services or by accessing any of our site, you acknowledge and agree that this Privacy Policy applies to all services offered by us and to our site.
Your personal information
Personal information is any information that is specific to a particular customer using our services.
We may collect your personal information such as:
Your name, gender, date of birth, identity document number
Your delivery and/or your billing addresses, telephone number, fax number, email address
Your banking information, debit or credit card details
Information on products and services purchased by you
Your preferences for particular products and services
Your demographic information, education level, occupation, household income, interests and activities
The channel you chose to purchase our services, how you use our services, which may include your traffic data and the date, time, duration and cost of your communications and the types of websites that you visit, your spend, your device details, your phone usage, your purchasing habits, your location, your searching and browsing history on our website, your amount of data usage, roaming information, internet protocol (IP) address which we collect when you visit our websites and your device details, the date and time of your visit of our websites, the type and version of browser used, the operating system and platform and the URL of any websites which you used to access our website.
your communications with us
your account information such as your billing history, the services you use and anything else relating to your account
any information necessary to make a credit check with credit reporting agencies
any other information we need to provide a particular service
If you give us personal information about another person that we have requested in relation to the provision of a service, you are responsible for ensuring that they know and agree to us keeping records about them and that we will process their personal information in accordance with this Privacy Policy.
How we use your personal information
We collect and use personal information to help us manage your account:
to confirm process your orders
to validate you as a registered customer when using our services or when calling the Assantara FZ LLC Contact Centre
to deliver products and services to you (whether we provide them or not)
to manage your account with us and for billing purposes
to improve our products and services and develop new ones
to manage our network and help us optimise your network coverage and our network
to tell you about our products and services or allow trusted partners to tell you directly about their products
to respond to any questions or concerns you may have regarding our network, products or services to comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests
to make credit decisions about you
to ensure security for you and our staff
to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks
to carry out statistical analysis and studies which may be shared with third parties, only in an anonymized form
We may monitor your use of the services and record any calls made to the Assantara FZ LLC Contact Centre for training, financial control, quality control and regulatory purposes.
Cookies
Like many other websites, we use cookies. Cookies are little files that websites put on your device to provide you with a better, more personal and relevant experience online. Some cookies are essential for websites to work and others remember things about you to give you a better, more enjoyable experience online. By continuing to use our websites, you are agreeing to our use of cookies. Alternatively, you can manage them in your browser settings. However, refusing cookies may mean that you are unable to access certain parts of our website.
We use various types of cookies, including essential cookies (which help you move around the secured areas of the website and do things you have specifically come to the website for, for examples remembering the information you enter in forms), cookies for website information (which collect anonymous information about how visitors use our website, including the most popular pages and any error pages you see), and cookies that save your settings.
Sharing and Disclosing Your Personal Information
Your personal information may be shared with, or transferred to, our subsidiaries, affiliated companies, and trusted third parties (including agents, resellers, subcontractors and suppliers who are directly involved in the supply of the services ordered by you. We shall not share or use your personal information with our affiliates or any third party that is not directly involved in the provision of the services, without obtaining your prior express consent. However, you always have the option to withdraw your consent by contacting Assantara FZ LLC Contact Centre.
We may disclose your personal information, with predefined processes, if such disclosure is: permitted by UAE applicable laws;
expressly permitted by the UAE telecommunications regulations or any other aspect of the UAE regulatory framework;
in response to legal process (e.g., police, emergency services, etc..) in order to comply with a court order or applicable law or in connection with judicial proceedings or other legal process.
necessary for the execution of the agreement between us and the provision of our services to you;
made in order to protect us or our customers’ legitimate interests;
expressly permitted by you (express opt-in consent).
To be more specific, we may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to protect the rights, property, or safety of Assantara FZ LLC, our customers or others. We may share your personal information with reputable credit reporting agencies for the purposes of fraud protection and credit risk reduction.
We may also share your personal information for emergency services, including your approximate location.
We may be required to disclose your personal information or legally intercept the services to comply with the laws of the UAE or the express instructions of a competent authority (such as the Telecommunications Regulatory Authority) or where it is deemed necessary in the interests of public or national security.
In addition, we may share aggregated and/or anonymized (non-personally identifiable) information, derived from your personal information, publicly and with our partners such as publishers, advertisers, website owners etc.
How long we retain your personal information for
Some of the personal information, which you give to Assantara FZ LLC will be retained for a reasonable period.
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put. We will only keep your personal information for as long as it is necessary or needed for our business purposes or for legal requirements, and then we delete it from our systems.
Security and protection of your personal information
We do our best to protect your personal details and use security measures to prevent any compromise of your personal information, including storing your account details and personal information on secure servers.
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